• +603-21635501
  • resumebank@jobpersonnel.com.my

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Customer Service Representative

  • Position Level: Executive
  • Travel Required? No
  • Product/Technology Experience: At least 1- 2 years working experience in Contact Centre environment
  • Publish Date: 04-Oct-2019
  • End Date: 31-Oct-2019

Job Descriptions:

  • Respond effectively and efficiently to requests received via phone, email or chat.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare product or service reports by collecting and analyzing customer information
  • Able to keep records of customer interactions and transactions; inquiries, comments and complaints.
  • To communicate and coordinate with all the departments.
  • Responsible for the coordination of works between the customers and our internal staff to ensure satisfactory of all the complaint.
  • Check and keep records of transaction of documentations and perform day to day administrative task.
  • Prepare and provide daily and monthly report of all the activities and work done.
  • Any ad hoc assignment assigns by the Company from time to time.

Job Requirements:

  • Candidate must possess at least Primary/Secondary School /SPM Level, any field.
  • Preferably 1- 2 years working experience in Contact Centre environment.
  • Required language(s): English, Bahasa Malaysia & Mandarin
  • Customer service oriented, good communication skills, reliable and has good working ethics.
  • Computer literate.
  • Working Hours: 8am- 5pm (Monday-Friday)
  • Salary package: RM2,500 + RM400 (Shift) + RM 800 (language)
  • Working Location: Wisma UOA Damansara

 

If you are looking for a great working environment and career progression, kindly contact me for further details.

Consultant: Ms Jothi

Contact: 03-21635501

Email: jothi@jobpersonnel.com.my