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System Analyst (Logistics)

  • Position Level: Junior Executive
  • Travel Required? No
  • Product/Technology Experience: Microsoft Office
  • Publish Date: 13-Feb-2020
  • End Date: 21-Feb-2020

Job Descriptions:
System Support

  • Reply to FogBugz ticket
  • Classify the ticket accurately
  • Provide guidance to non-technical and procedural question, with precise and clear explanation
  • Analyse reported problem in details, validate by re-testing if necessary
  • Forward to technical team with clear descriptin of problem area
  • Close ticket after confirmed problem resolved
  • Analyze on FogBugz & Improvement trend
  • Quarterly report on ticket analysis
  • Study the trend per country, per problem area frequently happen
  • Train OC to filter local problem, highlight to technical team the list to recurring system bug
  • Summarize list of improvement request from all entities for decision making
  • Record the progress of improvement list prepare Change Request when necessary
  • Maintain invoice items, user profiles and profit share setting
  • User retraining - assist on Pegasus
  • Work closely with Entities OC to carry out scope of work
  • Collaborate with Regional OC to provide support to entities

Testing

  • Perform UAT and functional testing of new release, reporting system issues as necessary
  • Deployment
  • Communication with REG OC and entities OC on delivery of new improvement features and bugs fixing on every release
  • Assist for new release deployment for Aspac country, following HQ procedures

Job Requirements:

  • Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Computer Science/Information Technology or equivalent.
  • At least 3 Year(s) of working experience in the related field is required for this position.
  • Required Skill(s): UAT, SQL & Cargowise
  • Preferably Senior Executive specialized in IT/Computer - Network/System/Database Admin or equivalent.

 

If you are looking for a great working environment and career progression, kindly contact us for further details or email us your latest updated CV.

Consultant: Ms Letchume

Contact: 03-21635501

Email: letchume@jobpersonnel.com.my