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Senior Application Support Specialist

  • Position Level: Executive
  • Travel Required? No
  • Product/Technology Experience: Fluent (written and spoken) in English is a mandatory requirement
  • Publish Date: 13-Feb-2020
  • End Date: 21-Feb-2020

Job Descriptions:

The Role (Accountabilities)

As a Senior Application Support Specialist, you will:

  • Consult with business unit management and personnel to identify and document application needs and objectives, problems, input and output requirements, data scope, usage, formatting, and security requirements.
  • Provide technical knowledge and assistance to business unit in identifying, evaluating, and developing applications and procedures.
  • Write and maintain functional and technical specifications for new or modified business requirements.
  • Work with Partners to understand technical requirements and technical configuration concerns.
  • Discuss and coordinate with internal engineers and other technical personnel as needed to assist with developing automated business systems.
  • Develop, coordinate, and implement plans to test business and functional processes during system development and quality assurance testing.
  • Direct and coordinate workload between other Application Support team members.
  • Track and document changes to functional and business specifications.
  • Create or assist others in the writing of user documentation, instructions, and procedures.
  • Diagram and document all aspects of applications including maintaining operational technical documentation.
  • Monitor, research, resolve and documents post-implementation problems and revision requests.
  • Prepare time and cost estimates for completing projects.
  • Keep abreast of new technologies to assess trends.
  • Direct, monitor, and check the work of other applications analyst personnel.

Job Requirements:

  • Bachelor's degree from a four-year college or university.
  • 3 years related experience in software application development, programming and analysis.
  • Technical experience deploying and supporting applications will be highly regarded.
  • 2-3 years of related experience working in helpdesk or technical support environment supporting software applications (preferably Cloud based software systems).
  • SQL Scripting and query experience highly regarded
  • Experience using API’s, postman and Logz.io will be highly regarded.
  • Experience with any ticketing systems (eg: Zendesk and JIRA).
  • Experience debugging or administering Java based applications.
  • Ability to quickly learn and support new applications from both a technical and functional perspective.
  • Must have working knowledge of Microsoft Office products including Microsoft Project and Visio.
  • Ability to effectively present information, verbally and written, and respond to questions from individuals and groups of managers and personal in order to consult and provide technical assistance.
  • Ability to work with other groups within the Information Technology space to ensure that appropriate solutions are being delivered.
  • Ability to work under general supervision and guidance, while maintaining a positive attitude and team player mentality.

 

If you are looking for a great working environment and career progression, kindly contact us for further details or email us your latest updated CV.

Consultant: Ms Letchume

Contact: 03-21635501

Email: letchume@jobpersonnel.com.my